General Terms and Conditions (GTC) / Rental Agreement
Landlord
Markus Alwast – The Host Agency
Fuggerstr. 26
10777 Berlin
Contact
Phone: +49 30 23137585
Email: hallo@erzgebirge-suiten.de
Rental Object
The rental object is the respective booked holiday apartment with all its premises for exclusive use during the booked period. The rental agreement becomes valid upon receipt of the rental payment into the landlord’s account.
The rental object is available to the tenant for the booked number of persons. The maximum occupancy must not be exceeded.
Rental Period
The booked period within the agreed check-in and check-out times is considered the rental period. Upon receipt of the booking confirmation, the rental object is bindingly reserved for the period mentioned in the booking confirmation. The entitlement to the rental object in the booked period arises only upon receipt of the rental payment in the landlord’s account.
Check-in / Check-out
The holiday apartment is generally available to the guest from 3:00 or 4:00 pm on the day of arrival.
The apartment must be vacated by 10:00 am on the day of departure at the latest. Exceeding the departure time by more than 30 minutes results in the calculation of an additional night.
Other check-in and check-out times can be individually agreed with the landlord, but there is no entitlement to do so. If the tenant does not appear on the day of arrival until 12:00 am, the contract is considered terminated after a 48-hour period without notification to the landlord. The landlord or his representative can then freely dispose of the property. A (partial) refund of the rent due to early departure generally does not occur.
Special Requests and Agreements
Special requests and agreements are generally possible. They require written confirmation by the landlord.
Payment
The rental agreement becomes valid upon receipt of the rental payment into the landlord’s account. A deposit of at least 30% of the total price is generally due upon booking. The remaining balance must be paid no later than 6 weeks before the day of arrival.
When booking an offer or a non-refundable rate, a deposit of 100% of the booking amount is due.
If the payment deadlines are not met, the landlord can withdraw from the contract. Non-payment is considered withdrawal and entitles the landlord to re-rent the property.
The total price includes all fees. No additional costs are incurred, and energy costs as well as costs for final cleaning are also included in the final price.
Cancellation
You may cancel the contract at any time. The cancellation must be made in writing. In the event of cancellation, the following cancellation conditions apply. For booking the „Standard Rate“ or the „Weekly Rate“:- Up to the 15th day before arrival, cancellation is free of charge
- From the 14th day to the 8th day before the start of the rental period, 50% of the total price
- From the 7th day to the 1st day before the start of the rental period, 90% of the total price
- In case of cancellation less than one day before the start of the rental period or no-show, the full travel price is to be paid
- Up to the 5th day before arrival, cancellation is free of charge
- From the 4th day to the 1st day before the start of the rental period, 90% of the total price
- In case of cancellation less than one day before the start of the rental period or no-show, the full travel price is to be paid
Tenant’s Responsibilities
The tenant undertakes to handle the rented items (holiday apartment and inventory) with care. In case of damages to the rental property and/or its inventory during the lease period, the tenant is obliged to report this promptly to the landlord. Any defects and damages noticed upon arrival must be immediately reported to the landlord; otherwise, the tenant is liable for these damages. An appropriate period must be granted for the rectification of damages and defects.
Claims arising from complaints that are not reported immediately on-site are excluded. Complaints received at the end of the stay or after vacating the holiday home are also excluded from compensation.
In the event of possible service disruptions, the tenant is obligated to do everything reasonably within their legal obligation to contribute to the rectification of the disruption and minimize any resulting damage.
On the day of departure, the tenant must remove personal items, dispose of household waste in the designated containers, store dishes clean and washed in the kitchen cabinets, and hand over the apartment in a swept-clean condition.
The House Rules are an integral part of the rental agreement and are listed in Annex 1. Additionally, when using the internet through the landlord’s provided WLAN hotspot, the tenant agrees to the WLAN Usage Terms, which are part of the House Rules. The House Rules are also available in written form in the holiday apartment.
Data Protection
The tenant agrees that necessary data about their person may be stored, modified, and/or deleted within the framework of the contract concluded with them. All personal data will be treated with absolute confidentiality.
The Privacy Policy available on the website is applicable.
Liability
The description of the holiday apartment was made to the best of knowledge. The landlord is not liable for any influence on the rental property due to force majeure, local power and water outages, and storms. Similarly, no liability is assumed for unforeseeable or unavoidable circumstances such as official orders, sudden construction sites, or disruptions due to natural and local conditions. However, the landlord is willing to assist in resolving problems to the extent possible.
The tenant’s arrival and departure are at their own responsibility and liability. The landlord is not responsible for personal belongings in case of theft or fire. The tenant is fully liable for intentional destruction or damages.
Final Provisions
Photos and text on the website or in the brochure serve a realistic description. 100% correspondence with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the equipment (e.g., furniture) if they are of equivalent value.
If one or more provisions of these terms and conditions are or become invalid, this does not affect the validity of the remaining conditions. The invalid provision is to be replaced by an effective one that most closely corresponds to the economic and legal intent of the contracting parties.
German law applies. The place of jurisdiction and performance is the landlord’s place of residence.
